Explore answers to frequently asked questions about our software solutions, support policies, and project workflows.
A software requirements specification (SRS) is a document that describes what the software will do and how it will be expected to perform. It also describes the functionality the product needs to fulfill all stakeholders (business, users) needs. It contains also uses cases and business logic for the business. SRS is the cornerstone of the project and must be signed by both parties. Both AtenTEC and its partner follow SRS during the full project lifetime. Any change case requested by the partner during project lifetime must be submitted in the SRS and be approved by both Project Managers.
SRS is a dual effort document, AtenTEC Project managers, business consultants, and team leaders share the creation of SRS with our partner’s project manager and authorized members. AtenTEC offers SRS creation services for companies and organizations that do not have qualified technical persons for SRS writing.
During the project lifetime, all change cases must be recorded and approved by project managers in SRS, however, changes are limited as per the Project Agreement and SRS criteria.
Technologies, platforms, programming languages, and other technical aspects are all agreed upon during SRS creation. AtenTEC pays a great deal of attention to customer budgets, available resources, growth plans, and software scalability plans.
Business Module represents a complete solution for a single business sector. For example, Financial Operations within a company is handled by the Finance Module. Although each business module is a complete entity; it cannot work in isolation but integrates with other Business Modules to Handle firm business. Such integration creates a complete Business Management System.
Generally, a single Business Module cannot work as a stand-alone software. AtenTEC provides a variety of packages that include carefully selected business modules for major business types such as CRM and Inventory Management, these modules are adapted and minimized to work together with minimal required features and customization.
Yes, you can add business modules as per your needs. Our system consultants will help you customize and add the required modules and features that carefully match your business.
Yes, we can integrate bi-directional with limitations. Integration ability depends on your current 3rd party software and its integration capabilities. Our software engineers will investigate your current 3rd party software for a full report about integration.
We provide migration plans for old systems to our system. Kindly contact us for more details.
A service-level agreement (SLA) is a commitment between a service provider (AtenTEC) and a customer. Aspects of the service such as quality, availability, and responsibilities are agreed between the service provider and customer. SLA is an integral part of the general project agreement. It can include Technical Support terms and criteria, and support tickets quota.
Annual Technical Support provides support to our software projects for Business Logic and for System Upgrades based on a fixed annual subscription. Business Logic Support is to support our partners get most of the software, and guide them on how to use it most efficiently. System Upgrades delivers our partners planned software updates, security patches, and hotfixes.
No, you can use software and services provided to you by AtenTEC after the Technical Support subscription ends. Unfortunately, your system will not receive updates and patches after your subscription ends, but you can still receive technical support by opening Technical Support Tickets and getting paid services as per ticket.
It depends on software requirements and features. Hosting requirements are subject to many factors that are addressed in SRS.
Access to cPanel permission is subject to the Project Agreement.
AtenTEC will ask partners to provide photos and content in the early stages to decrease website delivery time and have a full view of required content so our UX/UI can be fine-tuned to the best. Also, photos will require processing and optimization for web use, content must be edited and adapted for web use and search engine optimization.
Yes, you can, we can integrate with most major e-payment gateways and providers.
Yes, AtenTEC can localize interfaces. System localization is different than interface localization, please contact us for more details about localization.
Yes, AtenTEC collaborates with selected technical content creators for the best content creation service. Also, we can collaborate with content creators selected by our partners as a part of the project agreement. AtenTEC has no responsibility for websites and web applications content.
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